Posts Tagged ‘SMS’

Nov 15 2010

People and conversations

Published by Tei Baishiki under Social Media,Technology.

Facebook announced their take on “modern messaging system” of today. They announced that there are 350 million people using messaging on Facebook to message their family and friends, which amount to over 4 billion messages sent per day. Those numbers are pretty impressive, to say the least.

Facebook’s new messaging system, codenamed “Titan” is designed to seamlessly integrate and unify email, SMS, Facebook messages, and instant messaging. By combining the various ways that we electronically communicate with one another, several benefits are immediately recognized. The first benefit with the unification provides a more simplistic way to communicate. You don’t have to think about where to go to communicate with a specific person. You won’t find yourself asking the question. Does that person prefer SMS, IM, or email?

The second benefit with the unification allows you the ability to see a true history of all of the communication with this person. What you get is a continuous conversation instead of fragmented conversations through various communication mediums. Google currently offers this with their unification of email and IM and allows you to lookup your IM conversations inside of your email. And although Google offers “Conversation View” which groups your emails by subject, Facebook stated that the most common subject in a Facebook message was “Yo” or “Hi” so the grouping of messages by subject is not ideal (in Facebook messaging scenario).

Facebook has confirmed that all Facebook users will have the opportunity, but not required, to have an @facebook.com email address which is tied to your Facebook username.

By default, your inbox will have messages from only your Friends on Facebook. Everything else goes into a separate folder labeled “Other.” If a friend of yours is not on Facebook, you can set it so that person’s correspondence will go right to your inbox. In some cases if a “friend” of yours is a bit “chatty”on Facebook you can set it up so that person’s messages go to the “Other” inbox.

The gist of what Facebook is doing is to combine the methods for which people communicate and provide a means of prioritization. Important conversations go to your “Inbox” and everything else goes to “Other” inbox.

Privacy concerns? Without having the new messaging system available at this time it’s not easy to definitely state one way or another, yet. That being said, Facebook states that the receiving of email to your @facebook.com email will be tied to the “Messages” privacy setting. So if your privacy setting for “Send you messages” is set to “Friends Only” then only your Facebook Friends can email you.

How large will @facebook.com email boxes be? Facebook has not stated a specific size and claim “non-abusers” will not have a problem with reaching a limit. “Abusers” will likely hit a limit.

A few users will be invited to use the new messaging system starting today and will be rolled out to all Facebook users over the next several months. If you want to request an invite from Facebook, click here

Aug 27 2010

Google Voice and Gmail

Published by Tei Baishiki under Technology.

Google announced on Wednesday of an integration with Google Voice into Gmail. What exactly does this mean?

First it’s important that everyone be familiar with Google Voice and it’s features. Google Voice launched over a year ago as a beta program which was only available on an invitation only basis. On June 22, 2010 Google opened the doors for everyone to signup for Google Voice and provided a phone number which can be configured to ring all of your phones at once, whether it be your home, office, cell, etc. You can setup calls to forward to some or all of your phones and with restrictions given the time of day or day of week or groupings of contacts. You can even block calls from specific numbers.

The voicemail configuration is full featured and allows you setup and save multiple recordings for different contact groups. Think of the advantages and possibilities this enables. You can setup a greeting for your friends to hear that may be in a friendly or relaxed tone and a different greeting for family members, all while having a professional greeting for business contacts and unknown callers. In addition, you can have your voicemails sent to you email as an attachment and you can even have your voicemails transcribed to SMS text messages.

Google Voice offers call a screening feature which can require callers to announce their name and lets you listen as the caller leaves a message. There is also a “Do Not Disturb” feature where you can set the number of hours for the “Do Not Disturb” status it to last for.

Lastly, Google Voice offers a call widget that you can place on your website or blog. You can setup the widget to call you at any or all of your phones, have a custom greeting set and you can set call screening as well.

So far everything sounds great. You get a telephone number and a ton of options for inbound phone calls… but what about outbound calls?

Outbound calls can be made in several different ways. The first way is from your mobile phone. Android and BlackBerry phones can download an application from http://m.google.com/voice while iPhone, Palm WebOS, Nokia S60, and Windows phones will have to open a web browser and go to http://m.google.com/voice. I tested using my iPhone and after entering in my login information I was taken to a keypad dial as the main screen. Enter in a number and hit “Call” and I was prompted to accept the dialing of a different number. This different number is how Google connects my call to the number I originally dialed and sends my Google Voice number as the caller id to the person I am trying to get a hold of. After clicking the call “Call” button my call was connected and the person I called saw my Google Voice number as the caller id.

The next way to dial numbers using Google Voice is new with yesterday’s announcement of Google Voice integration with Gmail. As of yesterday, my Gmail now has an option labeled “Call phone” directly below my Google Chat status. After clicking this new item a phone keypad pops up and allows me to search for names or numbers in my contacts or the number directly. Using this method requires you to have on your laptop, or computer, a microphone and speakers. The call gets connected using your computer’s Internet connection. This is very similar to numerous other services, Skype being one of the largest names out there. However, Google Voice differs in that Google Voice is free to call not just other Google Voice subscribers but to any number in the US and Canada. In addition to free calls, Google Voice allows for text SMS messages to be sent and received at no cost as well.

How popular was Google Voice integration with Gmail on its first day of launch? According to a tweet from Google, users seem to love it and more than one millions calls were placed in the first day. Not too bad!

Following are some videos that go over the features. I hope you enjoy!